Shipping Policy

Please review our shipping policy before placing your order. If you have any questions or concerns, feel free to contact us at info@theintiva.com.

 

We currently ship to locations within the USA and Canada.

We process and ship orders 5 days a week, Monday through Friday. Since we are closed on the weekends, Saturdays and Sundays, and national Canada holidays, we don't process or ship orders during those times. For example, if you placed your order on Friday evening, it will not be processed and shipped until the following Monday.

The shipping fee is based on the order weight, its dimensions, shipping method, and delivery destination. It is automatically calculated and displayed to a customer before he/she can completes the purchase. If you have multi product order, depending on product availability, we may split your order in parts and send them separately at no additional shipping cost to you. 
For some of products, we also offer FREE shipping.

When package is refused upon the delivery, the carrier will ship it back to our warehouse. Unless the refusal is expressly authorized by INTIVA in a written form, you will be fully responsible for the carrier's shipping charges both ways and an up to 20% restocking fee.

RESTRICTIONS

Please remember that once a package leaves our facility, we no longer have control of the item. However, we will try our best to assist all of our customers in locating their package if it is ever lost during transit.  It is up to the customer to be aware of their laws regarding ordering heat presses and any other restrictions regarding other related products. It is always the responsibility of the customer to only order what is allowed for you to receive. For further information regarding restricted items, please email us at info@theintiva.com.